Frequently Asked Questions


 

GENERAL / GALLERY POLICIES

Q: How do I navigate your website?

A: Check out our tutorial on Youtube!

 

Q: What are your gallery hours?

A: We have our gallery hours posted on our “Contact Us” page

 

Q: Do you offer lay-a-way?

A. Yes. Most lay-a-ways are 2 to 6 months long, and once paid in full, we will ship your item(s). There are no extra fees. We will help you set up a plan that works for you, just email us or call us at 1-800-422-9382. If you would like to do a layaway and get your items right away you may wish to sign up for PayPal Credit (this is different than regular PayPal). If you qualify, this allows you to make payments to PayPal for up to 6 months interest free, and receive the item immediately, no waiting - Click here to learn more about PayPal credit.

 

Q: Do you have a return policy?

A: Yes, click here to learn more.

 

Q: I submitted an inquiry about one of your items via email or by using the “Ask a Question” form on your website. How long do you typically take to respond?

A: We respond as quickly as possible, typically on the same day. If your inquiry was sent after gallery business hours, we will respond the following business day. If you do not see a response in your inbox, please check your spam/junk folder. If you find our email marked as “spam” or “junk," please mark us as “not spam” or “not junk.” This helps us greatly and others like you to receive our emails. If you need an answer quickly or still have problems please contact us at 1-800-422-9382.

 

Q: Do you have a catalog that you mail?

A: No, our website serves as our online catalog, we buy and sell one-of-a-kind works everyday. Our website lists all of our available inventory.

 

Q: How do I get on your mailing list?

A: Click here to be added to our Constant Contact email list. You may unsubscribe at any time. Constant Contact will send you a confirmation email, and to receive our emails you must click on the confirmation. If you do not see a confirmation in your inbox, please check your spam/junk folder. If you find constant contact email marked as “spam” or “junk," please mark as “not spam” or “not junk.” This helps us greatly and others like you to receive our emails.

 

Q: I just received your latest eBlast. When I clicked on the item, it took me to your website with a message that the item was discontinued. Does this mean it has sold?

A: Yes, our website is updated immediately as works sell. If the item you were interested in is no longer available, please contact us. We are happy to keep you informed when we acquire something like it; and many times we have similar items in inventory

 


 

SALES TAX

 

Q: Will I be charged sales tax on my purchase?

A: Arizona is an origin-based sales tax state, we collect 6.1% sales tax, unless we ship to a sales tax exempt state.
If you have a resale license, please contact us. If you are a reseller and make a purchase online, sales tax will be fully refunded once we receive your signed retail tax exemption form. Notify us in the comment section during your online checkout and we will email you a retail sales tax exemption. You are welcome to place an order by email or by calling us at 1-800-422-9382. If you live outside of the US, you are will not be charged US sales tax. However, your local customs office may charge you import/VAT taxes and or duties. Please check with your local customs office. Import taxes are handled directly between you and your local customs office and are not paid by the gallery.

 


 

SHIPPING

 

Q: How are shipping costs determined?

A: The shipping rates we charge are determined by the shipping carrier, whether it is FedEx the US Postal Service, or another carrier.


Q: Do you ship internationally, and if so, how much does it cost?

A: Yes, we do ship internationally. The shipping rates we charge are determined by the shipping carrier, whether it is FedEx International the US Postal Service International, or another carrier. We do not charge buyers VAT taxes, import fees, or duties. Buyers must make payment directly to their country customs office per their directions.


Q: I live outside of the USA, are you able to declare a lower price on my purchase, so I can save on import taxes/fees?

A: No, we follow US law and declare the actual purchase price on works that we sell and ship internationally. When making a purchase, please take this into account.

 


 

SELLING YOUR ART

 

Q: Do you buy or consign art and antiques?

A: Yes, click here to submit your items for sale. Please include images, dimensions, condition, and provenance.
Note: We do not provide appraisals, however we are happy to refer you to an appraiser that can help you with values for insurance, email us.

 

Q: I just submitted items to sell using the form on your website. How long does it take to receive a reply?

A: We are a working gallery taking care of online and in house clients, and try to answer all submissions in a timely manner. If you do not see a response in your inbox, please check your spam/junk folder. If you find our email marked as “spam” or “junk," please mark us as “not spam” or “not junk.” This helps us greatly and others like you to receive our emails. If you do not receive a reply, please call us at 1-800-422-9382 to make sure we received your submission, and we will do our best to assist you.

 


 

JEWELRY

 

Q: How do you size bracelets?

A: US bracelet sizes reflect the inches going around the interior of the bracelet, including the gap. To measure your wrist take a soft tape measure and encircle your wrist or find a bracelet that fits you well and measure the interior circumference including the gap. Where the ends of the tape measure meet is your bracelet size. Here is a link to our YouTube video which may be helpful: How to Size a Native American Bracelet to Fit your Wrist

 

Q: Should I polish my silver?

A: Most collectors prefer not to polish their silver to keep the patina, as this shows age and helps the value of the piece. The works we sell are not polished. If, however, you wish to polish your silver, we recommend using a soft polishing cloth made for silver.

 


 

TEXTILES

 

Q: What is a weft and warp count?

A: A weft and warp count lets you know the tightness of a weaving. A warp and weft count is measured by how many warp yarns (foundation yarns) and how many weft yarns (the design of the weaving) are in one inch.

 

Q: How do you clean a Navajo rug?

A: Never clean a Navajo rug yourself. We recommend you use a professional rug cleaner that is familiar with Navajo wool. If you need a recommendation please contact us.

 

Q: How do you prevent moth damage to a Navajo weaving?

A: To deter moths, you can use cedar, lavender, and similar moth repellent herbs, we do not recommend mothballs. To kill adult moths, we recommend using special pheromone traps. This will take a few life cycles to kill the adult moths. To kill moth larvae and eggs, freezing the weaving by placing in a waterproof bag for 72 hours is helpful and after the freeze consider sending your textile to a Navajo rug specialist for cleaning and moth-proofing. If you need a recommendation please contact us. For a detailed explanation about moth tips, watch our YouTube video

 


 

POTTERY

 

Q: How do I clean my Pueblo pot?

A: Using a very soft non-scratch cloth. We do not recommend using water or liquid cleaners. Please be sure to always handle your Pueblo pot with two hands and make sure you have removed any rings to prevent scratches. Do not grab a pot by the rim; this puts pressure on the rim and may cause it to crack.

 


 

BASKETRY

 

Q: How do I clean my basket?

A: Because of age and fragility it is best to leave baskets alone. If you feel it is necessary you can try using a soft brush or a soft cloth with a very light touch. We do not recommend using water or any kind of liquid cleaners. Please be sure to always handle your basket with two hands and never pick up a basket by the edge, as it may cause breakage.

 


 

FINE ART

 

Q: When purchasing a contemporary lithograph/giclee/serigraph from one of your artists, is there a difference in value from edition number 1 to the last one in the edition?

A: No, with the current printing processes for contemporary art, each numbered print in an edition is the same quality, from the first to the last.

 

 

Site Content copyright 1996-2020. Permission to reproduce photos and paintings in this online catalog secured by J. Mark Sublette Medicine Man Gallery Inc. All rights reserved. No portion of this online catalog may be reproduced in any manner whatsoever without written or email permission from J. Mark Sublette, Medicine Man Gallery, Inc.